1. Introduction

Welcome to Rilono ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered visa documentation platform and student marketplace.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, password, full name, university, and phone number
• Profile Information: Profile picture and any additional information you choose to provide
• Item Listings: Item titles, descriptions, prices, images, categories, conditions, and location information
• Messages: Content of messages sent through our messaging system
• Location Data: Address, city, state, zip code, and coordinates (latitude/longitude) for item pickup locations

2.2 Automatically Collected Information

• Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent
• Device Information: IP address, browser type, device type, operating system, and unique device identifiers
• Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and facilitate communication between buyers and sellers
• Send you important updates, notifications, and administrative messages
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations and enforce our Terms of Service
• Analyze usage patterns to improve user experience

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Public Profile Information: Your username, profile picture, and university may be visible to other users when you list items or send messages
• Item Listings: Information you provide in item listings (title, description, images, location) is publicly visible to all users
• Service Providers: We may share information with third-party service providers who assist us in operating our platform (e.g., hosting, analytics)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request access to your personal information
• Correction: Update or correct your personal information through your account settings
• Deletion: Delete your account and associated data by using the account deletion feature in your dashboard
• Opt-Out: Unsubscribe from non-essential communications
• Data Portability: Request a copy of your data in a portable format

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our platform
• Provide personalized content and advertisements

You can control cookies through your browser settings, but this may affect the functionality of our platform.

8. Children's Privacy

Our platform is intended for students and users who are at least 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. International Users

If you are accessing our platform from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using our platform, you consent to the transfer of your information to the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our platform after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@rilono.com
Address: [Your Company Address]

1. Acceptance of Terms

By accessing and using Rilono ("the Platform," "we," "us," or "our"), you accept and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our platform.

2. Description of Service

Rilono is an AI-powered visa documentation platform that helps students organize their visa documents, receive AI guidance, and prepare for visa interviews. We also provide a student marketplace where users can buy and sell items. We provide a platform for document management and connecting buyers and sellers, but are not a party to any transactions between users nor do we provide legal or immigration advice.

3. User Accounts

3.1 Registration

• You must be at least 13 years old to use our platform
• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason we deem necessary.

4. User Conduct

You agree not to:

• Post false, misleading, or fraudulent information
• List prohibited items (weapons, drugs, stolen goods, etc.)
• Harass, threaten, or abuse other users
• Spam, scam, or engage in fraudulent transactions
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Interfere with or disrupt the platform's functionality
• Use automated systems to access the platform without permission
• Impersonate any person or entity

5. Item Listings

5.1 Listing Requirements

• All item descriptions must be accurate and truthful
• Images must accurately represent the item
• Prices must be clearly stated
• Items must be legal to buy and sell in your jurisdiction

5.2 Prohibited Items

You may not list items that are:

• Illegal or regulated (weapons, drugs, alcohol, etc.)
• Stolen or counterfeit
• Hazardous materials
• Live animals (except as permitted by law)
• Adult content or explicit material
• Items that violate intellectual property rights

5.3 Listing Moderation

We reserve the right to remove, edit, or reject any listing that violates these Terms or our community guidelines.

6. Transactions

6.1 Buyer and Seller Responsibilities

• Buyers and sellers are responsible for negotiating terms of sale
• All transactions are between users; Rilono is not a party to any transaction
• Users are responsible for payment processing and delivery arrangements
• We do not guarantee the quality, safety, or legality of items listed

6.2 Disputes

Any disputes between buyers and sellers must be resolved directly between the parties. Rilono is not responsible for resolving disputes, though we may provide tools to facilitate communication.

7. Messaging

Our messaging system is intended for communication related to items and transactions. You agree not to:

• Send spam, unsolicited messages, or advertisements
• Harass, threaten, or abuse other users
• Share personal contact information to circumvent our platform
• Use messaging for any illegal purpose

8. Intellectual Property

8.1 Platform Content

All content on the platform, including text, graphics, logos, and software, is the property of Rilono or its licensors and is protected by copyright and other intellectual property laws.

8.2 User Content

By posting content on our platform, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content in connection with operating the platform.

9. Disclaimers and Limitation of Liability

9.1 Platform "As Is"

Our platform is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the platform will be uninterrupted, error-free, or secure.

9.2 Limitation of Liability

To the maximum extent permitted by law, Rilono shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

9.3 No Warranty

We do not warrant the accuracy, completeness, or usefulness of any information on the platform. We are not responsible for the conduct of any user or the outcome of any transaction.

10. Indemnification

You agree to indemnify and hold harmless Rilono, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the platform, violation of these Terms, or infringement of any rights of another.

11. Privacy

Your use of our platform is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the platform after such changes constitutes acceptance of the updated Terms.

13. Termination

We may terminate or suspend your account and access to the platform immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the platform will cease immediately.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@rilono.com
Address: [Your Company Address]